The Full Proof Method for Training Your Janitorial Employees
Today we’re chatting with Heather Swan!
Heather has a great question, something that is on the mind of almost everyone at some point in time in Cleaning Nation. That question is how can you really go about building a full-proof method to train your employees WITHOUT messing it up and being a control freak.
After all, if you have to train each individual yourself… you’ll never gain the leverage you really desire that can allow you to explode your business.
The secret is in the system itself. I actually go over this entire system in massive detail inside the Cleaning Profit Method. When you sign up for the Cleaning Profit Method, go to Module 9 and see the entire system laid out in detail for you there.
The system, like most great systems, is pretty basic to understand.
I have each of my employees have a checklist of the things they need to do. When they are done with that checklist, they check the boxes, sign and date it with their own name and turn that list into their supervisor. That supervisor also has a checklist of theirs and when they are done with theirs they turn it into me along with the other employees.
These checklists never change. Each one is systemized so that it applies to 100% of the jobs my cleaners are doing. They don’t changed based off who is checking that list either. This is literally what they are getting paid to do, so their income is tied to being honest and filling these out.
Some people worry that their employees might be lying when they fill out these checklists. It’s definitely a concern. Whenever you bring on a new employee, make sure to let them know just how important these checklists are and that if they are caught lying on them then that is a cause for termination. After all, it means they’re lying to you and not giving the correct service to your clients.
This is really important to hammer home during your hiring process!
Outside of checklists, I also recommend creating a series of videos that shows your employees exactly what to do. For the most part your training should be about 80% on core values vs. actually how you go about cleaning something. Unless you’re doing a medical clean up that has special kinds of cleaning processes required, most of your cleaners are going to be pretty familiar with how to go about the job.
That doesn’t mean you can’t create videos showing people how to effectively clean a toilet or dust a room.
These videos can be super useful to have. Remember to make them only around 30 seconds long, your employees are unlikely to watch them if they’re longer. I would actually make this content public up on Youtube too. Not only will that be easy for your employees to find if they need help, but it also allows your clients see you have a real system and you care about the job. That latter part can give you a small lift in your marketing, so why not use it to your full advantage!
Remember, your training should be systemized, focused on core values that helps your employee become a community leader, full of checklists and done in a way where you can leverage the system so it takes the exact same effort to train fifty employees as it does just one employee.
Alright, let’s dive into the Lightning Round!
Best advice you’ve received either personally or professionally?
Always let your situation motivate you instead of intimidate you.
What’s the biggest mistake you’ve made in the cleaning business we can all learn from?.
Never saying no. Took me a year and a half before I realized I don’t need to say yes to every job that is offered to me. If the client isn’t treating my cleaner or company right, it is fine to say no. It is way easier than you think and takes a ton of stress off the table.
What’s one idea cleaning nation can put into practice to improve their business or their lives immediately?
Show your clients that you appreciate them. You can give them random gifts, saying thanks and so on for any work that comes your way. This goes a long way in making your clients also appreciate you and your service.
Have any questions? Leave a comment below!
Today we are chatting with Marlon Clemons from A Cut Above.
Marlon is wondering if Mike has any tips to help with how to present a better and more professional bidding proposal to his clients. This is quite a common question among cleaning nation, and we’ve got a lot of knowledge to share, so let’s jump right into it!
It’s important to do the right steps in the right order. Before you even think about giving out a bidding proposal, you should always make sure that the potential client is a good fit. You will want to determine what kind of customer you’re looking for, and then make sure that you only take on clients that fit your criteria. No matter what criteria you have, there should always be pain involved. If your client’s only pain is wanting whoever has the lowest prices, they may not be the best fit.
Another item that you should know before you give out your bidding proposal, is the budget. If you aren’t able to get a budget, it means you haven’t gotten pain. It is your job as a consultant to help them identify their pain, and if they don’t have any than it may be time to move on. If the budget is off by a small amount, it’s not the end of the world, but if their budget is nowhere near where you need it to be, it’s a lot easier to have that conversation sooner rather than later.
After that, you’ll want to want to identify where you’ll head next. Up to this point you’ll want to have figured out the prospects pain, made sure that they’re a good fit, and that they can fit your services into their budget. Once you’ve got all that down, make sure that you and the client are clear on what they expect moving forward.
A great tactic to use if the client’s budget is close but not quite where it needs to be to solve all of their pains and problems, is give them two bid proposals. For example, you may have to explain that in order to fix all of their pain, you will need $1300, but for $1000 you can provide x services.
Once you have all the foundation set up, making the actual bid will be a lot easier, and you’ll find yourself closing a lot more bids with the people that fit within your criteria. Once you understand their pain, you’ll want to custom make a unique bid to show that you can solve their problems.
And with that, on to the…
What is the best piece of advice you’ve received either personally or professionally?
Keep your word, and don’t take on anything too big too early.
What is the biggest mistake you’ve made that we can all learn from?
Giving up too much power joining a franchise, and losing control of my business.
What is the best book you’ve read recently?
The Total Money Makeover by Dave Ramsey.
So many of us get into the business with tons of passion, but after weeks or months, or even years the passion will start to die out and make being a cleaning company owner much more difficult and much less fun. Don’t let your dream of becoming an entrepreneur get ruined by having to spend every day cleaning yourself.
As always, we are going to start with some beliefs that you will need to overcome before we can move on. The first idea that you have to get over is that you can make real money while cleaning, and that you cleaning will mean more clients which in turn will mean more money, when in reality if you spend your time wisely by delegating that work, and working on more big picture ideas for your company, there is a lot more profit to be had. Cleaning will never be that profitable, however, the client and employee attraction is where you can really start to make money in this field. Building systems and culture will always be more profitable than actual cleaning.
The second idea that can take your company down is ‘hiring is too expensive’. The truth is that if you can’t afford to hire employees, then you’ve got separate things to deal with. For instance, if your pricing isn’t correct, or your clients aren’t the type of clients that you want. If you are not making up all of the hiring costs with your customers than something has gone wrong.
Resource Alert: https://www.growmycleaningcompany.com/acquiring-new-customers-while-hiring-employees/
Another fallacy that may be holding you back is; ‘I’ve tried hiring before and it always backfires and there isn’t any good applicants.’ What that typically actually means is that you don’t have the right system in place to get good employees. Generally speaking, you get the results that your system has set up for you. Sometimes there is just plain bad luck involved, but a majority of the time you only get the results that your system has set out for you. Using bad systems and not getting the results you want has often lead to people giving up, however it’s important to look for the real problem and solution, rather than start to give up as soon as something doesn’t go exactly how you plan it.
This can seem to be like a ton of information that is difficult to implement, however lucky for Mike does hour-long complementary breakthrough sessions that can help you figure out and implement your own systems to help you get out of the cleaning business, and into being the owner of a cleaning business. If you would like to schedule an appointment with Mike one on one, head over to: www.GrowMyCleaningComapny.com/talk and schedule an appointment today!